The short version
- Information about a client's savings and insurance is sensitive personal data. You work with it only with the client's clear authorisation and for a defined purpose.
- The client should know what is being requested, why, and what will be done with the information. A plain explanation comes before any complicated form.
- Present findings as questions and gaps, not verdicts. The decision is the client's.
- The exact requirements for authorisation, identification and records are confirmed with the regulator and your compliance officer, not assumed.
One of the strongest tools a pension and insurance agent has is a true picture of what the client holds today: which pension savings, in how many funds, and which insurance, with whom. Without that picture the conversation rests on what the client remembers. With it you can ask better questions. This article covers the orderly way to get it: how the two sources differ, what you need from the client, and how to present what you find.
Two sources, two kinds of information#
| Source | What you typically get | Why it's useful |
|---|---|---|
| Pension Clearing House (Hamislaka) | Information on the client's pension products and long-term savings across different providers | A unified picture of savings instead of letters from every fund |
| Har HaBituach (Insurance Mountain) | Information on the client's insurance policies, such as life, health and disability | Spotting duplicates, gaps in cover and policies the client forgot |
- Pension Clearing House (Hamislaka)
What you typically get
Information on the client's pension products and long-term savings across different providers
Why it's useful
A unified picture of savings instead of letters from every fund
- Har HaBituach (Insurance Mountain)
What you typically get
Information on the client's insurance policies, such as life, health and disability
Why it's useful
Spotting duplicates, gaps in cover and policies the client forgot
No technical promise here
This article describes a general working process. Exactly which data you receive, in what format and when, is set by the sources and the rules that apply to them. Check current details on the regulator's sites and with your compliance officer.
Consent: the foundation of the whole process#
Information on savings and insurance is highly sensitive personal data. An agent doesn't “pull” it on their own decision. They request it on the client's behalf, with the client's explicit approval. Beyond the regulatory duty it is also a matter of trust: a client who understands why they're being asked feels in control, and that improves the conversation that follows.
Explain before you ask
Exactly what you are requesting (pension savings, insurance, or both), what for, and what the client gets in return: an organised review and gaps that may be worth handling.
Identify the client as required
Identification must follow the applicable requirements. Don't use shortcuts such as receiving ID details in an ordinary message that isn't stored properly.
The client gives clear, recorded authorisation
In line with the procedure, on paper or digitally. The authorisation should be specific: to whom, for which data, and for what purpose.
Order the information
In Financi you can create an information-order link and send it to the client, and the order and its result are recorded on the client card.
Keep the evidence
The authorisation, the date and the request are kept on the client card. That way you can answer what you requested, when and on what basis.
Don't guess the regulatory requirements
Requirements for the wording of the authorisation, how identity is verified, its validity and how it is kept are set by the Capital Markets, Insurance and Savings Authority and the relevant bodies. Follow current guidance, and consult the agency's compliance officer before introducing a new procedure.
What the agent needs from the client#
Before you order information
0 of 7 checked
How to present findings#
Once the information arrives it's easy to fall into one of two mistakes: flooding the client with tables they don't understand, or rushing to conclusions. A clearing-house and Har HaBituach review is a starting point for a conversation, not its summary.
A presentation that loses the client
- Bombarding with tables and data
- A conclusion before a question (“you need to move to another fund”)
- Professional language without explanation
- Showing every finding at once
A presentation that moves a decision
- Start with one big picture: how many providers, how many policies
- Three main findings at most
- Each finding as a question: “I noticed that… is that intended?”
- End with one next step and the client's decision
- What's old. Savings in a fund with no deposits for a long time, or information that hasn't been updated.
- What repeats. Double cover for the same risk, which may justify a review.
- What's missing. A risk with no suitable cover, considering the client's situation.
- What's unclear. A missing figure or one that doesn't match expectations. Check with the relevant body rather than conclude.
An opening line that works
“I received the review and I'd like to go through three things that looked worth checking. Whatever you decide to pursue, we'll pursue. What you don't, we'll leave.”
After the presentation: a handling timeline#
- Meeting day
Present and summarise in writing
The client gets a short summary of what was discussed and agreed.
- After the meeting
Open recorded tasks
Each agreed action becomes a task on the client card with an owner and a date.
- During handling
Request documents and signatures as needed
Through a form link, not a thread of documents on WhatsApp.
- Later
A date for re-checking
Decide in advance when to refresh the information, with renewed authorisation if required.
To see it in practice: The clearing house and Har HaBituach in Financi: client data in one card, with consent.
Frequently asked questions
Want to see an information order on a client card?
We'll show how a link is sent to the client, how the information unifies on the card, and how to prepare a meeting from it.
Book a demoSources and further reading
The information in this article is general only and is not financial, pension, legal or tax advice, nor a substitute for personal advice. Demos and calculators are illustrative models: your numbers will differ.
